FAQ


New Customer FAQ

Do you accept customers from North America?

Yes, everyone from North America is welcome to play.

Is every new customer eligible for a bonus?

No, only customers from North America can receive bonuses.

What deposit methods do you take?

We offer a wide variety of deposit methods to accommodate every customer. Contact us or login to find the best option for you.

Do you cover fees?

We cover fees on almost every deposit.

How long do your payouts take?

Our payouts are some of the fastest in the industry! Payouts are processed immediately and take between 1-5 business days to receive.

What methods do you offer for payouts?

We offer the top methods in the industry with a quick and hassle free turn around time.

Do you give free payouts?

Yes, one every month.

What bonuses do you offer?

We offer various bonuses and promotions. See below:

  • Sign Up Bonus
  • Redeposit Bonus
  • Gambler's Insurance
  • Buddy Referral Bonus
  • Loyalty Program
  • Special Calendar Bonuses
  • Scratch Card Bonuses

What is your rollover policy?

The rollover is 4.5x and 30 days, however, unlike other sportsbooks you can take your winnings out at any time.

What poker network are you on?

We are not on any poker network. Every player you play against is another of our customer.

Do you offer reduced juice?

Yes, during regular season NFL we offer −105 juice on Friday evenings thru Saturday morning.

What is Gambler's Insurance?

Gambler's Insurance is a special promotion that returns up to 25% of your net losses 2x a year.

If your question wasn't answered here please browse our help section or contact someone on [Live Chat]1**.

Selecting the right sportsbook is an important decision and you should have all your questions answered from the start.

Customer Service FAQ

What is the rollover requirement?

4.5 Rollover 30 days hold

I want to redeposit What bonus can I get?

Under $500 15% freeplay over $500 20% freeplay

How often can I get a payout?

3 payouts every 7 days

What type of payouts do you have?

Money gram, Western Union, Paper Checks and Bitcoin

Do you have free payouts?

You can get a free payout every 30 days as long as you have 4 consecutive weeks of action at the moment of the request.

Do you cover my fees for my WU and MG deposits?

Western Union: $100 and up we cover all of the fees.
Money Gram: $100 and up we cover all of the fees.

Handicapping Contest FAQ

I can’t find the handicapping contest

On a mobile:

Login to your account and scroll down to the bottom promos section. Swipe the menu items in the promo section until you come across the “Handicapping Contest” mini-banner and click on it.

Handicapping Contest on mobile device

On a desktop computer:

Login to your account and click on the “More” menu drop down in the top navigation bar. Below the “Promos” heading select “Handicapping.” You can also go down to the “Promos” section and select the “Handicapping Contest” mini-banner.

Find handicapping contest on desktop computer

How do I get to enter my selections?

On both a mobile device and a desktop computer click the “View Tournament” button when you get to the Handicapping Contest landing page.

Enter Tournament Area

Where do I make find this week’s games?

Click on the “Picks” tab to go to the current games.

Make selections for contest

Where is the “Submit” button after I make my selections?

There is no submit button. We made it this way so it is easy for you to change your selections before a game starts. If you make your three selections they will register as your final selection once the game starts, when the game starts you can no longer change your selection. Remember that you don’t need to make a selection in a given week. Just because you unselect a side doesn’t mean you need to make another selection. Once you select a side by clicking on the point spread it will green and the button will bold. If you click that same side it will unselect it. However, after a game starts you will be unable to unselect your selection. The selection will turn a lighter green and you will be unable to change it.

Making selections for the Handicapping Contest

Online Casino FAQ

How do I access the online casino?

Please select the "Casino" option under the Go To category in the lower right hand corner of your sportsbook main menu.

Why am I not able to see the casino menu after I click "Casino"?

Please make sure that you enable pop-ups for our site. Please enable pop-ups for our site in order to see the access the casino game menu.

Why can't I access the casino menu after I enable pop-ups?

You are experiencing browser issues. Please try a different browser such as Mozilla, Chrome or Safari.

How do I review my casino hand history?

Please select the "History" option in the lower right hand corner of your game screen.

Why can't I resume a disconnected casino hand?

You need to log off and log back into your sportsbook account in order to reconnect to our casino server.

How do I get a detailed report of my casino history for a specific time period?

Please send an email to casinoclaims@youwager.eu requesting your casino hand history for the period in question.

How do I file a casino claim?

Please send an email to casinoclaims@youwager.eu in order to investigate your claim right away.

Do you offer any type of casino rebate or casino bonus based on casino losses?

Currently we do not offer any type of casino rebates or losses. You are welcome to contact our customer service dept to verify if you qualify for the NLB "Net Loss Bonus" which includes your casino losses.

Live Dealer Casino FAQ

How do I access the Live Dealer?

Please select the "Live Dealer" option under the Go To category in the lower right hand corner of your sportsbook main menu.

Why am I not able to see the Live Dealer menu after I click "Live Dealer"?

Please make sure that you enable pop-ups for our site. Please enable pop-ups for our site in order to see the access the Live Dealer game menu.

Why can't I access the Live Dealer menu after I enable pop-ups?

You are experiencing browser issues. Please try a different browser such as Explorer or Mozilla.

How to I transfer funds to the Live Dealer tables?

Please select the "$" in the upper left hand corner of your live dealer table screen. Next enter a dollar amount and click "Get Money" to transfer the funds to the live dealer table.

How to I transfer funds from the Live Dealer tables back to my sportsbook account balance?

Please select the "$" in the upper left hand corner of your live dealer table screen. Next enter a dollar amount and click "Return Money" to transfer funds back to your sportsbook balance.

Poker Room FAQ

How do I login to the poker room?

Please use your Sportsbook acct # and Sportsbook password to login

Why can't I login to the poker room after I enter my correct sports account information?

You need to create a screenname through the poker section under the "Go To" category in your sportsbook account.

Why am I receiving the following error message "Please contact administrator, Your account is locked (1004)" when I try to login?

Your account is currently disabled due to a missing credit card security form and/or other requirement. Please contact poker support for more details.

How do I join a cash money "ring game" table?

First click the "Games" tab. Next select a game type "Texas Hold'em or Omaha". Next select "Real Money". Finally join a low, medium or high stakes table by double clicking the table name and selecting an available "Take Seat" chair.

Why can't I use the poker software on my apple computer?

You need to use the "No Download Instant Play" Flash version of the poker client which is available through the poker section under the "Go To" category in your sportsbook account.

How do I transfer money to my poker cashier?

You do not have to transfer funds to a poker cashier. Your available sportsbook balance will be immediately available when you join a poker table.

How to enable third-party cookies in your web browser

We have included instructions to enable Third Party Cookies in various browsers below.

Internet Explorer 9 on Windows<

  • Click the "Tools" menu
  • Click "Internet Options"
  • Select the "Privacy" tab

To enable third-party cookies for all sites

  • Click "Advanced"
  • Select "Override automatic cookie handling"
  • Select the "Accept" button under "Third-party Cookies" and click "OK"

Firefox 3 on Windows

  • Click the "Tools" menu
  • Click "Options"
  • Select the "Privacy" menu
  • Make sure "Keep until" is set to "they expire"

To enable third-party cookies for all sites

  • Make sure "Accept third-party cookies" is checked

Safari on Apple OS X

  • Click the "Safari" menu
  • Click "Preferences"
  • Click the "Security" menu
  • For "Accept cookies" select "Always"

Firefox 3 on Apple OS X

  • Click the "Firefox" menu
  • Click "Preferences"
  • Select the "Privacy" menu
  • Make sure "Keep until" is set to "they expire"

To enable third-party cookies for all sites

  • Make sure "Accept third-party cookies" is checked

Google Chrome on Windows

  • Select the Wrench (spanner) icon at the top right
  • Select "Options"
  • Select the "Under the Hood" tab
  • Select "Allow all cookies" under "Cookie Settings" and click "Close"

Opera 9 on Windows

  • Click the "Tools" menu
  • Click "Preferences"
  • Click the "Advanced" tab
  • Select "Cookies" on the left list
  • Make sure "Accept cookies" is selected and uncheck "Delete new cookies when exiting Opera"
  • Click "OK"